Watch Now: Evaluating Grievance Mechanism Effectiveness - Insights from Amader Kotha Helpline in Bangladesh’s RMG Sector

As global expectations around responsible business conduct and access to remedy continue to evolve, brands and suppliers are increasingly called upon to ensure that grievance mechanisms (GMs) in their supply chains are not only available but also effective. The Amader Kotha Helpline led by partners Phulki, LRQA, and The Cahn Group is a third-party GM operating across Bangladesh’s RMG sector and is supported by brands including Primark.

Primark and the Amader Kotha Helpline partners, together with independent experts The Remedy Project, have collaborated to evaluate the effectiveness of the Amader Kotha Helpline by applying the UNGP effectiveness criteria to assess the GM’s performance. Catch up on our CEO’s participation in this OECD session, featuring a discussion of the background and approach to the evaluation, emerging themes, and early reflections from the process.